idebit is a fully owned subsidiary of Indue Limited. Indue is an Approved Deposit-taking Institution which has been in operation for over 40 years. Indue is an active participant in the Australian payments landscape. It is a member of the Australian Payments Clearing Association and regulated by Australian Prudential Regulatory Authority (APRA). It is a member of BPAY, Visa and MasterCard.

You can speak to a Customer Service Representative from idebit 
Monday to Friday 8am-4pm
Phone 1300 idebit or 1300 433 248
Alternatively clients can access our Client Centre which is available 24 hours a day via the web. Alterations to payments can be made "live and in real time" at anytime.

Direct debits can be an efficient and convenient way to make payments. You can set up debits to pay for a wide variety of services including childcare, fitness and utility bills to name a few. When you give a direct debit authority to a merchant you are allowing them to directly debit your nominated account in payment for goods and services. Direct debits can be linked to either a bank account or credit card and can be for a fixed or variable amount and operate at regular intervals or pre-determined dates.

Dishonours will occur for three main reasons.

• We are notified by the bank that account details provided are either incorrect or the account has been closed.
• The account holder does not have sufficient funds in their account and
• The account holder has already stopped or cancelled the DDR with their financial institution

When a payment dishonours we do not automatically attempt to draw the amount again unless we receive specific instruction from you. If a transaction is returned type (H) your customer may need to complete and sign a change of bank account details forms.

If the account has NOT been placed on an automatic hold the transactions will continue from the nominated account on the next scheduled date.

If you need to change a BSB or expiry date then a simple email to us will have these changes implemented for you. If you need to change bank account numbers or credit card numbers your customer will be required to complete and sign a change of bank account details form.

Your customer payment schedules can be set up to suit individual requirements. Our secure website allows for schedule amendments to be actioned live and in real time by you, the Client. We will also accept requests to amend via fax, phone or email.